| Basic | Intermediate | Complete | |
|---|---|---|---|
| Remote diagnostics | ✅ | ✅ | ✅ |
| On-site diagnosis | ❌ | ✅ | ✅ |
| Software update | ✅ | ✅ | ✅ |
| Preventive maintenance | ❌ | ✅ | ✅ |
| Initial Training | Basic | Intermediate | Complete |
| Proactive Maintenance | ❌ | ❌ | ✅ |
| Warranty management | ❌ | ❌ | ✅ |
| Response time | Two working days | One working day | Against day |
| Hours of weekly remote support | 3 hours | 8 hours | 20 hours |
| Hours of weekly face-to-face support | ❌ | 3 hours | 8 hours |
| Coverage Extended Hours | ❌ | ✅ | ✅ |
| Advice on purchase or provisioning of video conferencing platforms (Google, teams, zoom…) | ✅ | ✅ | ✅ |